4.5 / 5 21 reviews

Who Uses This Software?

Small to medium-sized businesses and firms looking for a simple way to stay in contact with their prospects, customers, vendors, and suppliers.

Average Ratings

21 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    We offer Lite, Professional, Professional+, and Enterprise plans.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • KARMA Software
  • http://www.karmacrm.com
  • Founded 2009

About This Software

Are you looking for a simple solution to building better customer relationships? Besides an intuitive and easy-to-use design, karmaCRM has a powerful set of features to help you connect with your customers, clients, and contacts. Join 5,000+ companies that use karmaCRM to increase productivity across their business. Sign up for a no-risk free trial today.

  • Call Logging
  • Campaign Management
  • Cataloging / Categorization
  • Channel Management
  • Client / Property Matching
  • Contact Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Dashboard
  • Document Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • Interaction Tracking
  • Knowledge Management
  • Lead Management
  • Lead Scoring
  • List Management
  • Live Chat
  • Marketing Automation
  • Performance Metrics
  • Product Catalog
  • Project Management
  • Property Alerts
  • Quotes / Proposals
  • Referral Tracking
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Search
  • Self Service Portal
  • Subscription Services
  • Survey Management
  • Territory Management
  • Workflow Management
  • XML / RSS

karmaCRM Latest Reviews

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KarmaCRM = insightly on steroids

4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Pros: Insightly is a great little app, but KarmaCRM has all of insightly’s best features – and a lot more. For example, If you want to create a non-sales process of things that need to happen after a new customer signs up…or a production template of standard tasks to be done by different users before your company can deliver the goods, insightly can’t do that. With karmaCRM, you can easily create task templates for more or less anything. That means you can systematise almost every area of your business, and make sure that nothing falls through the cracks.
For me, KarmaCRM’s next best feature after task process templates is its Dashboard. Basically, you can create a “home page” of multiple “widgets” , each of which can be set to display whatever information you need to see. For example, All tasks of “type” due “this week”. Or All "Prospects" in “California” who haven’t been contacted since "date”. Each user can easily customize their own personal dashboard to show not one, but multiple, subsets of information that they need to do their jobs. Not only is that difficult or impossible to do in other CRMs, it also gives your users a sense of control over how they do their jobs, (instead of just being told what to do today). They can customize their personal Dashboard to show only the information they need to see, the way they want to see it. At the same time, you can hide what they don’t need to see.

Cons: KarmaCRM's mobile app isn’t great, but then you can’t expect to run a sophisticated CRM like this from a phone. The mobile app is just a way to access the information from the road.

Automatically translated. Show original review

karmaCRM is the BEST !!

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: Our organization - we are non-profit Consumer Advocates selected karmaCRM after an extensive search for a CRM product that would meet our needs, be easy to use, easy to adapt, had solid customer service and met our budget. Our organization was featured on a major US Network and our clients and inquiries nearly tripled over night. Our search was nearly done when the national exposure happened. We were strongly leaning toward karmaCRM and decided to go for it in the midst of explosive growth.
karmaCRM not only worked for, the support staff were wonderful and incredibly helpful.
karmaCRM has exceeded our expectations at every step of the way and continues to do so. karmaCRM is a great product and solution backed by tremendous people and lead by John Paul Narowski - a truly unique leader of a tech company. John Paul is involved with his staff and clients and is not afraid to admit a mistake or tackle tough questions. He and everyone at karmaCRM are great to work with and actually truly listen to clients our size and from what I can see - all clients of all sizes. We use karmaCRM in every part of our operations and we are reminded every day of the great decision we made in choosing karmaCRM. Our entire staff sends its thanks to John Paul and everyone at karmaCRM not only for a great product but for a great approach to all aspects of their business. Thank you!