5 / 5 34 reviews

Who Uses This Software?

Small and medium-sized companies that focus on long-term relationships with customers.

Average Ratings

34 reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Founded 2015

About This Software

InStream is personable CRM platform which is considered as a perfect match for small and medium-sized businesses from different market sectors. The system provides you with an opportunity to build an unlimited number of lists tailored to specific needs so that it can be freely adjusted to the profile of your company. This makes a suitable solution for all companies that rely on long-term relationships with customers and do not focus only on one-time-sale.

  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Call Logging
  • Campaign Management
  • Cataloging / Categorization
  • Channel Management
  • Contact History
  • Contact Import/Export
  • Contact Management
  • Customer Pipeline
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Document Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • Group Management
  • Interaction Tracking
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Performance Metrics
  • Pipeline Management
  • Product Catalog
  • Project Management
  • Prospecting Tools
  • Quotes / Proposals
  • Referral Tracking
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Search
  • Search / Filter
  • Self Service Portal
  • Shared Contacts
  • Source Tracking
  • Subscription Services
  • Survey Management
  • Territory Management
  • Workflow Management
  • XML / RSS

InStream Latest Reviews

Automatically translated. Show original review

Instream is an awesome app

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: Instream is an awesome app that helps you to strengthen business relations not only with your frequent/ potential customers but also with people it is important for you to remain in a good contact. The biggest advantage for me is that you can create your own lists without much effort, so that the platform become personalized for your specific needs. What do you dislike? Hard to find something that is not working and I don¿t like itI really can feel that they really care about their customers and I won¿t be left alone whenever I will meet any problem or have any question. What benefits have you realized? I am saving a lot of time and I can see that my team at work have better contact now. Everyone knows what to do and they are only seeing what applies to their duties so that we are avoiding now not clear situations and unnecessary mistakes. What¿s more, seeing everything related to one person in one place helps me with constructing better offers. Recommendations to others considering Instream Do the good research and make clear what your needs are. There are many CRM platforms available on the internet, they are all good, but u have to know which one would be the best for you. Before finally deciding on InStream I was signing in for 4 other platforms and after a month testing different products on trial versions I knew with which one I have to stay.

Automatically translated. Show original review
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money