5 / 5 17 reviews

Who Uses This Software?

SaaS platforms - customer onboarding and support and user engagement Enterprise organizations for employee training & sales training.

Average Ratings

17 reviews
  • 5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • iridize
  • Founded 2010

About This Software

Iridize helps you train employees and onboard users with smart, personalized guides and walkthroughs.
Easily build interactive Iridize guides to onboard your employees and customers, improve navigation, increase conversion rates and generally provide a better customer experience.

  • Action Management
  • Analytics
  • Cataloging / Categorization
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Tracking
  • Customer Survey Creation
  • Dashboard
  • Email Response Control
  • FAQ
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Collection
  • Performance Metrics
  • Request Escalation
  • Routing
  • Search
  • Self Service Portal
  • Sentiment Analysis
  • Subscription Services
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • XML / RSS

iridize Latest Reviews

Automatically translated. Show original review

Fantastic product with superior, hands-on customer service from executive staff

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor. This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it. It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have. As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

Cons: We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these issues. Regardless of fault, CEO spent countless hours with me to make Iridize operational. It changed the game for us completely. I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions. I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.

Automatically translated. Show original review

Love Iridize

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros: Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Cons: We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.