4.5 / 5 5 reviews

Who Uses This Software?

Organise your customer data, follow up on opportunities with targeted activities, manage your sales pipeline, identify new leads, send newsletters, handle your support cases and lots more with webCRM.

Average Ratings

5 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • webCRM
  • http://www.webcrm.com
  • Founded 2003

About This Software

webCRM provides fully secure hosted web-based CRM solutions for all types of organisations and everyone with daily customer contact. webCRM provides a fast, simple but highly functional platform. Key modules are: Activity Management, Email Marketing, Pipeline Management, Quotations, Budgets, Reporting and Website Integration. Request a free trial now and webCRM will help you through the process of finding out if webCRM meets your needs.

  • Call Logging
  • Call Management
  • Campaign Management
  • Cataloging / Categorization
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Document Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • Field Sales Management
  • Interaction Tracking
  • Knowledge Management
  • Lead Management
  • Lead Scoring
  • List Management
  • Live Chat
  • Marketing Automation
  • Opportunity Management
  • Performance Metrics
  • Product Catalog
  • Project Management
  • Proposal Generation
  • Quotes / Proposals
  • Referral Tracking
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Search
  • Self Service Portal
  • Subscription Services
  • Survey Management
  • Territory Management
  • Workflow Management
  • XML / RSS

webCRM Latest Reviews

Automatically translated. Show original review

webCRM Offers Flexibility For Online Account Management and Sales

Value for Money

Comments: I purchased webCRM before 2 months and since then I am constantly using it. What I like most is the simplicity that this online CRM solution offers - the interface is really clean, you have all the buttons you need (no extra ones) and this makes the whole system to run faster. Another thing that made me extend my subscription is the Outlook integration and the ability to exchage contacts between this application and the CRM solution. Finally, let me say something about why I decided to use that particular CRM system - the cost. Without doubt, every business owner is looking for cost effective solutions and webCRM meets those requirements really well. The price of that solution is 15 Pounds per month, which I think is affordable even for small business owners.

Pros: Really easy for use, definitely there is no special knowledge required
Reliable and fast, which is definitely a huge advantage for a CRM solution
Lower cost - this CRM solution comes for really low price and don't requires any implementation expens

Cons: Kind of limited feature set - compared to the other CRM systems on the market, webCRM do not have a lot more to offer. Still I think the feature set will be expanded in the future.

Automatically translated. Show original review

Why I Chose WebCRM Over Their Competitors

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: In my opinion, webCRM is a system suitable for business owners of any kind - from small - corporate ones. It has a lot of features, which can easily be used and do not requires any special knowledge for implementation - simply purchase and start using. What I like most is the fact that the company is doing their best to make the product better and pretty soon, I think webCRM will be one of the best solutions on the market.

Pros: Really easy for use
No system requirements since it is web-based
Do not requires any special knowledge for use
It can easily be implemented on my website, which is important since I am running an online store.
Great when used for marketing and lead generation
Reporting made easier
Excellent customer support

Cons: Like any new system, there are some bugs, but they are working on fixing them.
Some features are missing compared to competitor solutions