Comm100 Live Chat

Comm100 Live Chat

5 / 5 57 reviews

Who Uses This Software?

Any industry that needs to engage customers online - from marketing, service/support, to sales teams. Serving both SMB and Enterprise from the following industries: eCommerce, Tech, Entertainment, Tel

Average Ratings

57 reviews
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    2 Months Off Billed Yearly Volume Discount Available
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Comm100
  • Founded 2009

About This Software

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction.
Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat.

  • Agent Scheduling
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Call Me Option
  • Cataloging / Categorization
  • Co-Browsing
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Customer Service Analytics
  • Customer Support Tracking
  • Customer Survey Creation
  • Email Response Control
  • FAQ
  • Geo Targeting
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Knowledge Database
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Offline Form
  • Performance Metrics
  • Persistent Chat
  • Proactive Invitations
  • Request Escalation
  • Routing
  • Search
  • Self Service Portal
  • Shortcut Messages
  • Subscription Services
  • Surveys & Feedback
  • Transfers / Routing
  • Trouble Ticketing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Work Order Management
  • XML / RSS

Comm100 Live Chat Latest Reviews

Automatically translated. Show original review

User friendly, sometimes technical issues.

4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It offers the support needed to operate our program. It is helpful to have canned messages and an after hours answering service.

Cons: You do not have control (that I know of) to the tabs on the back end for reporting/sorting. So for instance, when ratings were taken off of the visible information, we needed to start opening up each chat in order to view this.

Automatically translated. Show original review

Easy to use overall.

5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Pros: Ease of use. Most of the time its been very reliable with very little down-time.
I like the ability to join or monitor a chat with great ease.

Cons: You guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares.